Please be sure to take a look at our Frequently Asked Questions below and let us know if we can answer any additional questions by contacting us here.
We are well-versed in the leasing and property management industry in the Superstition Mountains area, and make many efforts to keep our staff fully educated. We follow all local, state, and federal Fair Housing laws and legislation. We do our best to educate our owners (and ourselves) as we manage your investment property for you.
Why Choose Otero Realty Group?
The Otero Realty Property Management staff, led by Elise Otero, has more than 45 years of collective experience in the residential leasing and property management industry. We take your rental needs seriously, and aim to answer all of your questions and concerns as quickly as possible. Our staff also takes pride to stay up-to-date on all laws and legislation regarding your rental rights–making sure tenants have a smooth living experience in our Otero Properties. We assist with the move-in process, make sure you stay current with your monthly payments and help with all maintenance concerns. We are the most trusted name in property management and offer unparalleled customer service by using effective communication, continued education, and modern technology while working with you and your rental property.
What Is Your Screening Process For Prospective Applicants?
We have a very diligent screening process for our applicants before they become Otero Realty Group and Property Management tenants. We encourage you to review our rental application, policies and procedures, as provided to each prospective tenant which they are required to complete. Our professionally trained staff processes all applications in our office. We obtain a credit, criminal, bankruptcy and eviction report for each applicant 18 years and older. We contact current and previous landlords for rental references, and verify current employment. Placing qualified residents in your property is one of our most important goals as your residential leasing and property management company.
What Customer Service Is Extended To Tenants At Night Or On the Weekend?
Tenants can call the Otero Realty Group and Property Management office Monday-Friday from 9AM-5PM to reach our staff live. Outside of normal office hours, we do have a 24/7 Answering Center. When an emergency call is received, we determine the severity of the problem and dispatch the needed service provider. An emergency is typically defined as a fire, flood, or any dangerous or hazardous situation to the resident. Tenants can also submit work orders via their online portal at any time (night or day) for all other non-emergency maintenance requests.