Tenant FAQ’s

Frequently Asked Questions from Tenants of Otero Realty Group and Property Management.

Please be sure to take a look at our Frequently Asked Questions below and let us know if we can answer any additional questions by emailing us at oterorealtygroup @ gmail.com.

We are well-versed in leasing and property management in Maricopa and Pinal Counties, and make many efforts to keep our staff fully educated. We follow all local, state, and federal Fair Housing laws and legislation.

How are utilities handled?

Tenants are responsible for all utility charges, unless otherwise agreed upon in advance between Otero Realty Group and Property Management and the property owner. If an owner is willing to pay any portion of utility charges, that will be disclosed to the tenant in advance of the lease signing. As stated in their Rental Lease Agreement, tenants are responsible for changing all billing information to their name and mailing address effective with their scheduled move-in date.

Why choose Otero Realty Group and Property Management?

The Otero Realty Group and Property Management, led by Elise Otero, RMP, has more than 45 years of collective experience in the residential leasing and property management industry. We take your rental needs seriously, and aim to answer all of your questions and concerns as quickly as possible. Our staff also takes pride to stay up-to-date on all laws and legislation regarding your rental rights–making sure tenants have a smooth living experience in the properties offered by Otero Realty Group and Property Management. We assist with the move-in process, make sure you stay current with your monthly payments, help with all maintenance management concerns, and visit you for your annual evaluations. We are the most trusted name in property management and offer unparalleled customer service by using effective communication, continued education, and modern technology while working with you and your rental property.

What Do I Do If There Is An Emergency?

All of our tenants can call the Otero Realty Group and Property Management office Monday-Friday from 9AM-5PM to reach our staff live. Outside of normal office hours, we do have an Answering Service Center that will forward any message to us. If you have an emergency, typically defined as a fire, flood, or any dangerous or hazardous situation to you and your family, call our office at 480-983-9600. If it is after hours our service will forward your call immediately. If it affects your standard of living that you need, such as your only toilet is having plumbing issues or your heating system (in the colder nights) is no longer working, this is also an emergency. Please also be sure to call if the property is significantly damaged in any way, such as roof leak that cannot wait until the next business day. When an emergency call is received, we will help assess the situation, determine the severity of the problem together with you, and dispatch the proper service provider to your property on your behalf. If the Answering Service Center determines your call is not an emergency, your property management team will return your call on the next business day. If you have maintenance problems that are not emergencies, or that can wait until the next business day, you can call our office the following morning. You may also submit work orders via your online portal at any time (night or day) for all other non-emergency maintenance requests.

Are Pets Allowed In the Property? Smokers? Children?

It is important to note that according to Fair Housing Laws and Regulations, pets and smokers are not protected classes in Maricopa and Pinal Counties. All Otero Realty Group properties are non-smoking properties. This policy is stipulated in every lease. We work closely with each owner individually to find out if they will accept pets at their property. In the event they will accept a pet, the details are listed in the marketing materials and advertisement of the available property during its vacancy. If a pet is accepted, it will be with an increased security deposit amount. Families are a protected class and we cannot ever discriminate based on family-structure. Otero Realty Group and Property Management is a fair and professional management company. We take pride in our knowledge and practices, and we abide by all Federal, State and Local Fair Housing Laws.

How do I pay my rent?

Rent is due on the 1st day of every month, and may be paid online, by an electronic (ACH) from your checking account, or written in the form of a personal check, cashiers check or money order (made out to Otero Realty Group and Property Management).

To sign up for either the online or ACH payment option, Otero Realty Group will instruct you at lease signing.

Rent may also be dropped off at our office in person, or mailed to us at:
Otero Realty Group and Property Management, 1000 W. Apache Trail, Suite 107, Apache Junction, AZ 85120.

**In the case that our office is closed, please put your rental payment through the drop-slot on the bottom of the front door. **Please also make sure that your rental address is neatly written on the check.

How Much Do You Collect From the Tenant, Prior To Move-In?

When an applicant is approved, Otero Realty Group and Property Management collects all move-in monies on the owners’ behalf. Our policy requires the payment of one month’s prorated rent, as well as the collection of the security deposit equal to one months rent. If pets are accepted at the property, a larger deposit would be required at the time of the move-in, in place of the standard deposit amount without a pet.

What Happens If I Need To Break My Lease?

When the tenant breaks their lease, their lease stipulates they are responsible for all expenses incurred to re-lease the property. Expenses can include: the rent amount for the remainder of time until the expiration of the lease, real estate commissions paid to Otero Realty Group and Property Management for a new lease on behalf of the owner, and any additional advertising costs or costs directly relating to the re-leasing of the property. Please call your Property Manager for more information.

What Happens If Rent Isn’t Paid On Time?

Rent from all residents is due in our Otero Realty Group and Property Management office on the 1st day of each month. If rent is not received by the 5th day of the month, the tenant is contacted immediately and we serve a 5-Day Notice to Pay Rent or Quit. A late fee will be associated with all late rental payments; the amount of the late fee is stipulated in the Otero Realty Group lease. The final step is to begin the eviction process through the proper legal channels.

What Is Your Screening Process For Prospective Applicants?

We have a very thorough screening process for our applicants before they become an Otero Realty Group resident.  We obtain a credit report for each occupant 18 years or older. We also verify current employment, past rental history and run credit, criminal, bankruptcy and eviction reports on each occupant over 18. Each occupant will be charged $40 to process their application.